My Key person is leaving…… now what?

What makes a key person so key? Is it because they have much experience and know to solve all issues? Is it because they have skills that others do not have? Is it because they have a relationship with your customers that makes you vulnerable when they would leave? Read this again, these are all bad things! Although you can be very happy with the key person, the truth is that you have failed to spread the experience evenly, or have failed to ensure the key person trains other people in your organization, or you have failed to stay in contact with your important customers.

In all of these cases, you have failed to secure the longer term survival of your company and by relying too much on one person, you have not done the company a favor.

Experienced reliable employees are a true asset to the company but failing to use them to build capacity for when they would not be available is a management failure.

So think about when your key person would leave. See this as an opportunity to shore up your company resources and find out exactly what you have in place to continue your services, when that person would unexpectedly not be available anymore.

Also review what exactly makes the key person so key. Is it the lack of policies, processes and procedures that requires heroic deeds every now and then that build the legacy of your key person? Well, read up about our views on process and get busy.

It is great to have key people but remember, you as the responsible person for the business always needs to be the key-holder and ensure the continuance of the company.

New Year’s resolutions?

Do you have any New Year’s resolutions made? Lose weight, be more active, balance work/life? Things like that? Great, good for you and we hope you’ll accomplish them all.

Any point where you stop and review what you are doing and re-check your priorities is good. At your office, you should do the same. Take stock of what is on your plate, what is not moving forward and why not. I keep this easy spreadsheet that lists the topics/projects that need to be done. I have a column for what the result needs to be, a column for the status, a column for the obvious next step I should take and most importantly a column for why I am not taking that step,

That last column is crucial. You need to be aware of why it is that you don’t move the project forward. Often it has to do with fears for reactions from others, or resistance that you anticipate. Well here is the thing, unless you move, nothing moves and the project will continue to be stalled and you will continue to have to think about it and have it contribute to your workload and worries.

My recommendation is to make that list, review the columns and develop at least three strategies to take that next step. You’ll be glad you did!