As we explain in our premium article on Communication, listening is one of the most critical skills in communication.
Jeffrey Immelt from GE says this about it:
“Listening may be the single most undervalued and undeveloped business skill, especially in an age of increasing uncertainty and fast-paced change.”
You can read this in the foreword to a new book by Bernard T. Ferrari (long time McKinsey and Co.) called “Power Listening”. It is due in March and we are eagerly anticipating it. Already warmly recommended.