Talk less, Listen more

You have probably all heard that saying; if you talk, you cannot listen. Well this story by smartblog on leadership explains again what the right communication strategy is here.

Better leaders and managers Talk less and Listen more. This goes well with our 10 points on management where we emphasize in the communications part that you need to be concise, and in the Resources part we make the point that you need to listen to those who are close to the action.

The smartblog on Leadership puts it like this:

 

  1. Get it all out. Like Jake, you might have a certain level of frustration. Don’t take this for granted. If you have a lot to say, write it out or vent to an appropriate partner. Do this before you get in front of the employee.
  2. Keep your part brief. Practice and plan to only say two sentences and one question at any one time. The longer you talk, the more they build up their defenses. The more airtime you use, the less likely you’ll uncover what is going on in the employee’s head that you need to address.
  3. Get them talking as quickly as possible. After appropriate greetings and getting comfortable, a manager in Jake’s position could start with: “Sophie, you and I have talked about an aspect of your performance a few times now. I want to make sure you understand the impact it’s having on both your co-workers and your own performance. What have you been thinking about this?”
  4. Dialogue, dialogue, dialogue. Don’t just plunge forward as if with a script. Ask questions building on their responses. Be curious. If you offer two statements, use them to summarize what you heard. An opinion or fact may be appropriate at some points. But remember, you are to lead them through a discussion to where they can examine their own thinking and behavior that is causing them problems.
  5. Inspire hope and action. Keep going with the good questions and assertions, using their responses until you have a plan of action you both can go forward with. It should not all end up on your to-do list. The person in front of you should leave the room encouraged and realize one action they can take immediately to improve.
All great points about communication.
You can read this interesting post in full HERE

 

From Welfare Mom to Millionaire

Here is a great story about a woman who, through trails and tribulations, has learned the lessons of management well. It’s all about goal clarity. You can read the story HERE or read the pdf HERE.

Her summary and advice to us, nicely highlights some of the 10 points we emphasize:

  • Your responsibility is to be clear about your vision (goal). Then you can ask others to help. (Goal clarity and Ask help in solving problems)
  • There is a lot of assistance out there for entrepreneurs if you look for it: I learned bookkeeping from a volunteer group of retired accountants. (Ask help in solving problems and Keep Learning)
  • Surround yourself with people who support you. A lot of people said I was crazy to start my own business as a single mom. But I had a few people who believed in me. (again focus on Resources)
  • Be okay with the knowledge that you won’t know how to do everything right away and trust that you can learn. (Keep Learning)
  • Create a “mastermind group” – 2 or 3 people who are willing to have you bounce ideas off them every few weeks. I kept my group going for 10 years. (Resources and Keep Learning)
Here you see our story and our 10 points of management applied to real life!
Send us an email with your real life stories.